TCPA Compliance Policy – Reinvest Safe

Brand: Reinvest Safe | Domain: reinvestsafe.com

Operated by: Reinvest Safe

Compliance Contact: contact@reinvestsafe.com

Effective Date: June 12, 2026 | Last Updated: June 12, 2026

IMPORTANT LEGAL NOTICE

This TCPA Compliance Policy (“TCPA Policy”) is designed to document and operationalize compliance with the Telephone Consumer Protection Act (47 U.S.C. §227), FCC regulations, applicable state telemarketing laws, and related guidance.

This document is intended to support regulatory inquiries, business-partner audits, insurance underwriting (TCPA/E&O), and litigation defense.

This TCPA Policy should be read together with the Privacy Policy and the Terms and Conditions, which are incorporated by reference.

1. Scope and Applicability

This Policy applies to all voice calls, SMS/MMS messages, ringless voicemail (where permitted), prerecorded or artificial-voice messages, and any other telecommunication initiated by or on behalf of Reinvest Safe or its Partners.

Inbound and outbound communications
Automated and manual dialing
First-party and third-party (Partner) communications
Marketing, informational, and transactional messages

2. Regulatory Framework

Telephone Consumer Protection Act (TCPA)
FCC rules and declaratory rulings
National and State Do-Not-Call Registries
State telemarketing and consumer-protection laws
FTC deceptive-practices standards

3. Definitions (Aligned with TCPA)

“Automatic Telephone Dialing System/ATDS” — Equipment with the capacity to store or produce telephone numbers to be called using a random or sequential number generator and to dial such numbers.
“Express Written Consent” — A clear and unambiguous agreement bearing the consumer’s signature (including electronic) authorizing calls/text messages using an ATDS or prerecorded voice.
“Marketing Message” — Any communication that promotes or advertises products or services.
“Transactional Message” — Communications related to an existing inquiry, request, or relationship.

4. Consent Collection Standards

Consent is collected at the point of data entry through clear and conspicuous disclosures that are not a condition of purchase.

Disclosure of automated/prerecorded communications
Identification of the calling/texting parties
Consent applies to the number provided
Affirmative action (checkbox, submit action)

5. Stored Consent Data Elements

Full consent text as displayed
Date and time (with time zone)
IP address
Page URL and form identifier
User agent and device metadata
Campaign parameters and traffic source

6. Consent Lifecycle Management

Consent is recorded and retained for evidentiary defense
Consent is portable among compliant Partners
Consent may be revoked at any time
Revocation is honored across all systems

7. Reassigned Numbers and Wrong-Party Safeguards

We implement commercially reasonable safeguards to reduce the risk of reassigned numbers.

Carrier and database checks where available
Monitoring of opt-outs and complaints
Immediate suppression upon notification
Internal escalation and investigation

8. Frequency, Purpose, and Time-of-Day Controls

Communications are limited to the scope of consent
Reasonable frequency limits apply
Calls/messages are limited to permitted hours
Jurisdiction-specific restrictions apply

9. Do-Not-Call (DNC) Compliance

The National Do-Not-Call Registry is honored
Internal Do-Not-Call lists are maintained
Immediate DNC flagging upon request
Partners must comply with DNC obligations

10. Opt-Out Mechanisms

SMS: Reply STOP or an equivalent keyword
Email: Unsubscribe link in the footer
Calls: Verbal opt-out or support request
All opt-outs are processed promptly and permanently

11. Partner and Vendor Obligations

Partners who receive leads or consent must contractually agree to:

Use the data only within the scope of consent
Honor opt-outs and DNC requirements
Maintain TCPA compliance programs
Provide records upon audit or inquiry
Indemnify for violations caused by the Partner’s conduct

12. Call Recording and Monitoring (Where Permitted)

Calls may be monitored or recorded for quality assurance, compliance, and dispute resolution, subject to applicable state consent laws.

13. Records Retention and Evidence Preservation

Consent records are retained beyond legal minimums
Call/SMS logs are preserved for defense
Audit trails are maintained
Legal-hold procedures are implemented

14. Consumer Complaints and Escalation

Complaints are logged and investigated
Root-cause analysis is performed
Corrective actions are documented
Partners are notified where appropriate

15. Enforcement and Disciplinary Measures

Violations of this Policy may result in suspension, termination, contractual remedies, and reporting to regulators where required.

16. Relationship to the Privacy Policy and Terms

This TCPA Policy supplements and is incorporated into the Privacy Policy and the Terms and Conditions. In the event of a conflict, the policy providing the greater consumer protection will control.

17. Changes to This TCPA Policy

We may update this Policy periodically to reflect changes in law, technology, or business practices. Continued interactions after updates constitute acceptance.

18. Contact Information

TCPA Compliance Inquiries: contact@reinvestsafe.com
Mailing Address: 15317 Thrift Ave, White Rock, BC V4B 2L4, Canada

Reinvest Safe. 15317 Thrift Ave, White Rock, BC V4B 2L4, Canada